Frequently Asked Questions (FAQ)

Dunlap Sunbrand International (DSI) is a leading distributor of industrial
sewing machines, tools, parts, and textile equipment. We supply businesses of
all sizes, as well as individuals, with reliable products, expert service, and
trusted support.

1. Go to the Login Page
Visit the store’s login/account page. This is usually found in the website header or footer as “Account” or “Sign In.”

2. Enter Your Email Address
Type the email address associated with your customer account.
Note: You no longer need a password.

3. Check Your Email for a One-Time Code
Shopify will send a 6-digit verification code to your email inbox. (If you don’t see it, check your spam or promotions folder.)

4. Enter the Verification Code
Return to the login screen and enter the 6-digit code to verify your identity.

5. You’re Logged In
After verification, you’ll be taken directly to your customer dashboard, where you can view orders, update information, and manage your account.

Orders can be placed directly on our website, by phone, or through your DSI
sales representative.

We accept major credit cards, purchase orders from approved accounts, and other
standard payment methods.

Yes, approved customers can establish a business account with terms. Please submit your application and state tax identification document here.

Yes, we ship both domestically and internationally. International orders will be shipped via UPS Worldwide Saver. Shipping charges will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. DSI is not responsible for these charges if they are applied and are your responsibility as the customer. For the list of regions we do not ship to, please review our Shipping Policy.

Most in-stock items ship within 7 business days. Delivery times vary depending on
location and shipping method. Lead times on non-stocked items may vary.

Yes, tracking information will be provided once your order has shipped. Create your online account today to view your online order history.

Yes, we offer a wide range of industrial machines, parts, and accessories, as well
as a growing selection of home sewing machines.

We carry leading brands in industrial sewing, tools, and textiles, including Juki,
Brother, Merrow, Avery Dennison, and many more.

Use our website’s search function or contact our customer service department with the model number or part name.

Damaged or wrong items must be reported within 5 days of receiving shipment. Replacement items may be provided at the discretion of DSI. Some restrictions may apply depending on the product category.

Some machines and equipment are covered by a manufacturer’s warranty. Please refer to individual product pages or manuals for details.

You can reach us by phone at (270) 886-1390, by email at [email protected],
or through the contact form on our website.

Yes, our service team provides technical support, troubleshooting, and repair
services for many products we sell.

Digital catalogs, parts lists, reference materials, and instruction manuals are available on our website.

Yes. To take advantage of special business rates, please contact our sales team for
a custom quote, or fill out a business customer application here.

Yes, our team specializes in sourcing specialty tools, fabrics, and machine parts
that may not be listed online.

Yes, at Dunlap Sunbrand International, Inc., we do more than just provide equipment—we deliver fully customized, turnkey sewing machine systems, tailored to your exact specifications, with all the options, features, and programming you require. Learn more Custom Systems - USA and Custom Systems - Mexico

In select regions, we offer on-site installation, training & support, and technical consulting. Our experienced technicians can help you determine the best equipment for your needs. Contact us for availability.